Dear customers, please note that the Payconiq feature is unavailable since 31/05/2024 due to the discontinuation of New My ING.
We have heard your feedback about our new My ING app, and we have decided to focus all our energy on our original one.
Consequently, new My ING will stop working on 31/05/2024. Unfortunately, this implies that you will no longer be able to use the Payconiq functionalities.
As of now, you can do all your operations on My ING. We will keep working on improving your experience and add functionalities in the coming months.
You might have to re-install the app again. You can find the download links, as well as a full description of all that My ING has to offer on: www.ing.lu/mying.
In parallel, please remove the new My ING app from your telephone.
We would like to thank you for making this journey with us – we are committed to make our application even better.
My ING allows you to manage your finances in one single app, without having to go back and forth between 2 different interfaces.
On 31/05/2024 we have unlinked your phone number from the Payconiq services offered by ING.
You can download the My ING app via www.ing.lu/mying
No, nevertheless, the LuxTrust token will be replaced by LuxTrust Mobile at the end of 2024.
More on LuxTrust Mobile on www.ing.lu/luxtrust
For the time being, ING Luxembourg will unfortunately not offer the Payconiq service.
Unfortunately, any changes you made to beneficiary list in New My ING (like adding a new beneficiary or editing an existing one) are NOT reflected in the original My ING and wiull have to be added manually.