This feature blocks immediately the encoding of money transfers and other sensitive actions in your My ING, in case of potential hazardous situation. 

No, this feature does not block your Visa cards. Read how to block a card (credit or debit) in My ING.

Once logged in your My ING, you can access this feature via a shortcut located on top of your accounts list.

You can also click on ‘My security’ in the main menu, then on ‘emergency lock’.

Until you contact ING to fully enable My ING again, you will not be able to:

• Encode money transfers (internal and external), 
• Update your beneficiaries,
• Consult your alerts settings,
• Access your accounts from external providers, i.e. platforms that aggregate your ING accounts.

The following money transfers will not be blocked:

• Direct debit,
• External incoming transfers,
• Planned transfers,
• Standing orders.
  

Only your My ING access will be blocked. That means that other account holders can still make money transfers via their own My ING access.

Contact our Fraud Service at +352 44 99 70 70  during our opening hours (Monday to Friday, 08.30 am to 06.00). Self-reactivation of the emergency lock via My ING is not possible.

For additional security measures, depending on your situation, you can also:

• Suspend your LuxTrust certificate,
• Block your Visa cards,
• Delete unknown devices connected to My ING,
• Contact ING by phone,
• Check out the "Scams, frauds and threats" section.

3D Secure is a technology for securing online card payments.

When making an online purchase, you may be asked to authenticate via LuxTrust, possibly with a personalized message, to validate your payment.
Thanks to this additional check, 3D Secure verifies that it is indeed you, the cardholder, authorizing the transaction and not a fraudster.

3D Secure technology is generally already activated when you receive your card, provided you have a LuxTrust certificate at the time of dispatch.

If you don't have a LuxTrust certificate yet, we invite you to create one by contacting us. Once your LuxTrust certificate is active, we will automatically link your Visa card to the 3D Secure service within a few days, and you will then be able to securely validate your online payments.

You can check the 3D Secure status for your card by going to My ING > Main menu > My security > Menu > 3D Secure.

1. Go to My ING > main menu > My security > Menu > 3D Secure.
2. Select your card from the list.
3. Enter your personalized message in the 'Personal message' field and then confirm by clicking the button.
4. Sign with LuxTrust.

This message will then appear automatically for every payment made on a 3D Secure merchant website to add an extra layer of security to your payments.