Contact Center Do you have questions about a specific product? Do you need more information regarding our services? Do not hesitate and contact our Contact Center Service. This team is entirely at your service and can answer your questions or put you in contact with one of our specialists.
Reporting vulnerabilities Do you have the skills and have you discovered any vulnerabilities in our systems? Please help by reporting them to us, so that we can improve the safety and reliability of our systems together.

Cybercriminality

The most common threats

Malware Money mule Plugins

The most common scams and frauds

Phishing, smishing and vishing CEO Fraud Invoice Fraud Spoofed Bank Website Fraud
Romance Scam Personal Data theft Investment and Online Shopping Scams

Our tips for all situations

When visiting our websites

The official ING website in Luxembourg is https://www.ing.lu
Please always check that the address in your browser starts with this domain when you wish to visit our official site.

On the other hand, the official ING Group website is https://www.ing.com/ .

Important note: The website https://bank.ing which uses the domain extension '.ing' also belongs to ING Group. However, not all websites with the '.ing' extension are associated with us, so please be vigilant ...

When using My ING

Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks on My ING.

When we communicate with you

We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails, SMS messages or calls from potentially dubious sources.

When paying by cards

You are advised to take certain precautions when using your credit and debit cards. Here is some advice which aims to reduce your exposure to attacks.

Protect your devices

Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks.


5 basic rules for your security


Reporting vulnerabilities

At ING, the safety of internet banking and the continuity of our online services are our top priorities. Our specialists work continuously to optimise our systems and processes. Despite the effort we put into the security of our systems, technical vulnerabilities could still be identified.

Have you found any vulnerabilities in our systems? Please help by reporting these vulnerabilities to us, so that we can improve the safety and reliability of our systems.

The official channel for reporting vulnerabilities is the Intigriti platform.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

 

My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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